TEM Managed Services
Gain Improved TEM Performance and Significantly Lower Your Costs
With the first knowledge center dedicated exclusively to TEM services, GSG has the technological fluency to manage the entire TEM lifecycle. Our client base includes world-leading TEM firms as well as several Fortune 500 system integrators that have built a TEM practice.
At GSG, we work with clients based on their unique needs and current pain/performance gaps. While some clients transition specific TEM functions, others choose to outsource their entire TEM back-office to us in order to minimize internal overhead costs and ensure stable, predictable service delivery.
GSG’s best practice-driven service methodology allows us to seamlessly transition your TEM functions and processes to our center with minimal effort required on your part. During this transition, you gain a dedicated and responsive team that’s committed to helping you realize your business goals. Going forward, GSG utilizes Six Sigma methodologies to constantly measure and refine our approach in order to achieve continuous process improvement (CPI) and drive your ROI even higher.
GSG’s Managed Services include:
- Invoice Processing
- Invoice and Inventory Reconciliation
- Invoice Audit and Approval
- Dispute Management
- File Processing
- Wireline Order Management
- Wireless Order Management
- Help Desk
- Account Management
- Invoice Scanning
- Invoice Translation
- CDR Reporting
A Large, Experienced TEM Team: GSG is the only company with a 200-strong staff of telecom analysts and auditors dedicated to TEM. As a unique “techno-commercial” entity (finance + telecom), we hire financial analysts (MBAs, CPAs) as well as people with technical expertise in telecom/IT and computers.
Extensive International TEM Capabilities. GSG’s presence in the U.S. and India allows us to effectively cover all time zones, and our access to inexpensive translation resources enables us to support global TEM cost-efficiently. GSG supports TEM in over 50 countries.
Multi-TEM Platform Expertise. GSG is the only company that has managed over ten TEM platforms. This diverse experience enables us to seamlessly integrate our solution with your current TEM software, resulting in an effective, hassle-free transition.
Best Practices Drive Results. GSG’s approach to telecom cost reduction allows us to eliminate late fees, lost invoices, and account reconciliation issues and ensure timely payments on our clients’ behalf. Our rigorous validation of invoices—designed to uncover even the most elusive billing errors—has resulted in over $1 million in refunds for our clients.
The Trusted Advisor to Global TEMs. Specializing in process engineering, GSG has developed a docket of best practices that’s widely respected in the TEM market space. Global TEMs frequently seek our expertise in integrating and delivering managed services to enterprises as well as aligning business processes with customer needs and SLAs.
GSG’s Onshore/Offshore Team
Affordable Expertise, Outstanding Performance
In 2003, GSG built an offshore center in Pune, India—and today, it’s still the only center of its kind. Our offshore facility was established with one purpose: to provide our clients with a cost-effective, high-quality solution for managing their telecom expense projects and back-office functions. The GSG offshore team is comprised of 200 CPAs, MBAs and telecom engineers with extensive experience working on telecom projects, from invoice processing to wireless and network reengineering studies.
GSG’s offshore capabilities are also delivered out of our Burlington, VT facility. This location is designed for clients requiring U.S.-based account management, help desk, or any combination of multi-shore TEM services.
Benefits of Outsourcing with GSG
- A uniquely qualified TEM organization staffed with over 200 CPAs, MBAs and telecom engineers
- Reduction of labor costs by as much as 50%
- Consistent, high-quality results in telecom expense reduction
- Timely client service and support
When you become a GSG client, you’re assigned a dedicated Relationship Manager, an executive with numerous successful engagements under their belt and years of experience managing telecom back- office functions. Your Relationship Manager acts as your liaison to the GSG offshore center, assisting you in the transition process and facilitating smooth communication with your team.
Need a more practical and cost-effective solution for your back-office telecom functions? To learn more about how GSG’s Outsourcing Services can help improve your productivity and profitability, contact us.