Built from the ground up as a modular yet integrated business process management solution, GSG’s WirelineManager is a suite of cloud based applications and services that streamline Wireline Lifecycle Management (WLM).
The WirelineManager platform combines diverse telecom data and orchestrates hundreds of tasks required to efficiently manage inventory, expenses, contracts, ordering and helpdesk activities. Through this integrated technology platform, business clients get a “single pane of glass” view of their entire wireline infrastructure.
WirelineManager’s suite of applications are the best in the industry for enabling the following five key business benefits:
Automation of complex tasks: WirelineManager automates hundreds of complex management processes so that administrators and service desks can manage the full wireline lifecycle with ease.
Cost reduction: WirelineManager combines proprietary software, financial and engineering analysis, and deep domain expertise to help your business eliminate carrier overbilling and achieve a ‘right-sized’ wireline infrastructure.
Greater visibility: Each of the WirelineManager applications translates and presents various telecom-related inputs into meaningful and useful information to the appropriate business stakeholders. This data can be used to enable more effective, strategic, tactical, and operational decision-making.
Unlimited flexibility: WirelineManager is designed to meet the telecom management needs of today as well as tomorrow. Customers can select any or all of the applications in order to meet their unique telecom requirements, whether it’s inventory management, invoice management, cost reduction, or ordering and fulfillment.
Seamless integration with third-party applications: WirelineManager integrates seamless with third-party applications including leading procurement, service desk and network management tools.
WirelineManager includes the following modules:
Inventory Manager
Total Visibility of Your Network
The Inventory Manager module creates and maintains a dynamic central repository of all lines, trunks, circuits, and associated costs, as well as contracts, billing information, equipment details and site demographics. Inventory Manager captures every bit of data related to these assets, including maintenance contracts, associated user groups, and financial and technical attributes, mapping relationships to one another to create control and order.
Wireline Optimization
Fully Managed Savings
Wireline Optimization is a fully managed solution that locates cost reduction opportunities, implements service changes, and verifies savings on your behalf. Your spend is lowered through our unique and time-tested audit and optimization methodology, which is used to analyze each and every cost-producing element in your fixed-line network on both the financial and engineering level. All savings recommendations are presented via the WirelineManager portal, where they can be reviewed and approved by your telecom management team.
Provisioning Manager
Hassle-Free Implementation Services
GSG’s Provisioning Module is an end-to-end solution for ordering and provisioning new services as well as implementing service order changes with your vendors. With this tool, you can build online product catalogs and workflows that enable efficient, automated telecom ordering and provisioning, from initial requisition and approval to fulfillment and deployment. By integrating the Provisioning module with Inventory Manager, GSG ensures that your fixed-line inventory is dynamically updated as changes occur, while providing an audit trail for every transaction.
Analytics
A Clear Picture of Your Wireline Spend
GSG’s Analytics module offers you a wide range of capabilities, from high-level dashboards and reports to deep, drill-down analyses. Analytics provides actionable and predictive views of your organization’s telecom operations and communications spend, resulting in significant operational benefits. Our Analytics tool also arms you with exact costs and service features, allowing you to perform accurate apple-to-apple pricing comparisons for one-off market offers, and to create complete demand sets to easily organize for major procurement initiatives.
Helpdesk
Capture and manage employee support-related issues.
With Wireline Helpdesk, you can handle service requests quickly, systematically, and within the guidelines of your specific policies. Your employees can submit trouble-ticket requests electronically and let GSG’s sophisticated routing engine forward each ticket to the appropriate service representative or manager. When you add GSG’s Total Support option to the Helpdesk Module, we seamlessly navigate telecom issues on your behalf, regardless of whether the problems are carrier- or system-related.
GSG’s WirelineManager solution combines robust asset management software with comprehensive savings services to capture and optimize your fixed-line environment. Featuring best-in-class inventory and provisioning capabilities, WirelineManager enables you to achieve the leanest, most cost-efficient network possible—and keep it that way going forward.
- IT Director, Fortune 500 Beverage Company